Dasar bayaran balik

Thank you for shopping at vnetwork's online store, https://v-network.net/. We value your satisfaction and want to ensure you have a positive shopping experience. Please take a moment to review our refund and return policy below:

1. Non-Returnable Items:

  • All goods sold through our online store are considered final sale and are non-returnable. We are unable to accept returns for products that have been purchased, except in cases of faulty products.

2. Faulty Products (Return Merchandise Authorization - RMA):

  • In the unfortunate event that you receive a faulty product, we are here to help you resolve the issue. You may request a Return Merchandise Authorization (RMA) for eligible faulty products.
  • To initiate an RMA request, please follow these steps:
    • Contact our customer support team at support@v-network.net within 7 days from the date of delivery.
    • Provide your order number, a detailed description of the issue, and clear photographs or videos showing the fault, if possible.
    • Our customer support team will review your request and provide you with further instructions, including return shipping details.
  • Once we receive the faulty product and confirm the issue, we will offer one of the following solutions:
    • Replacement: We will send you a replacement product free of charge, including shipping.
    • Refund: If a replacement is not available or preferred, we will issue a refund for the purchase price of the faulty product.
  • Please note that the faulty product must be returned to us within 7 days from the date of receiving the RMA authorization.

3. Conditions for RMA Eligibility:

  • To be eligible for an RMA, the product must meet the following conditions:
    • The product must have a manufacturing defect or fault.
    • The RMA request must be initiated within 7 days of receiving the product.
    • The product must be returned in its original packaging, including all accessories and documentation.
    • Any damage or defects caused by misuse, abuse, or negligence will not be eligible for an RMA.
  • We reserve the right to deny an RMA request if it does not meet the above criteria.

4. Refund Processing Time:

  • Refunds for faulty products will be processed within 30 days of receiving the returned item.

Please contact our customer support team at support@v-network.net for any questions or assistance related to our refund and return policy. We are committed to resolving any issues promptly and ensuring your satisfaction with your purchase.

vnetwork reserves the right to amend or modify this refund and return policy at any time without prior notice. Please check our website for the most up-to-date policy information.

Thank you for choosing vnetwork for your online shopping needs.
We appreciate your trust in our products and services.