Frequently Asked Questions
Find answers to common questions about our services, solutions, and how we can support your business. If you need more information, we’re here to help!
General
What services does vnetwork System provide?
We offer a wide range of solutions including XaaS (Everything-as-a-Service), Network Security, Unified Communication & Collaboration, Video Surveillance & Analytics, Audio Visual & Conferencing, Structured Cabling Systems, and Room Control & Automation.
Which brands does vnetwork System work with?
We partner with industry-leading brands such as Avaya, Cyberpower, Legrand, Newbridge, Xirrus, DPtech, LinkBroad, Softing, Commscope, Extreme Networks, Lutron, R&M, Crestron, IronYun, Milestone, and Sonicwall.
How can I get in touch with your support team?
You can contact us via phone, email, or through our online support portal. Our team is available 24/7 for assistance with any issues.
What industries do you serve?
We cater to a wide range of industries including hospitality, manufacturing, gaming, cruise lines, and large infrastructure installations, ensuring that our solutions are tailored to each sector’s unique needs.
How can I apply for a job at vnetwork System?
Check our Careers page for current openings. If you don’t find a position that fits, feel free to send us your resume via email at hr@v-network.net.
Do you offer custom solutions for businesses?
Yes, we work closely with clients to design and implement solutions that align with their specific business objectives and operational needs.
What is your approach to sustainability?
We are committed to ESG (Environmental, Social, Governance) initiatives and incorporate sustainability practices in our operations, ensuring we deliver eco-friendly solutions.
Do you provide maintenance and support services?
Yes, we offer comprehensive maintenance and support services, including 24/7 monitoring, regular system updates, and quick issue resolution for all our solutions.
How do I request a consultation?
To schedule a consultation, contact us via our website or call us directly. Our experts will work with you to understand your business needs and provide the best solutions.
Can you assist with upgrading our existing infrastructure?
Absolutely! We specialize in modernizing outdated systems to improve performance, security, and efficiency, ensuring your business stays ahead of the curve.
Orders
How do I place an order?
You can place an order directly from our online store. For products that aren’t available for online purchase, you can request a quote for pricing by contacting our sales team via email, phone, or through our website’s inquiry form.
What payment methods do you accept?
We accept various payment options, including credit cards, bank transfers, and approved purchase orders. For subscription services, we only accept credit card payments via Stripe.
How can I check the status of my order?
You will receive a confirmation email with your order details. For updates, you can reach out to our support team for tracking information.
Can I modify or cancel my order after it’s placed?
Order modifications or cancellations depend on the status of your order. Please contact our support team as soon as possible to assist you with any changes.
Do you offer bulk order discounts?
Yes, we offer discounts on bulk orders. Please contact our sales team for more information on pricing and availability for large purchases.
What is your order processing time?
Orders are typically processed within 1-3 business days. You’ll be notified if there are any delays or additional requirements.
Can I return or exchange my order?
Returns and exchanges are accepted under certain conditions. Please review our return policy or contact customer support for more information.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our support team immediately. We’ll assist with replacement or refund procedures.
Shipping & Delivery
What are your delivery and shipping options?
We offer standard shipping within Malaysia. Items will be delivered within 1-3 working days for Peninsular Malaysia and 5-10 working days for East Malaysia after shipment. Delivery times and costs may vary based on the destination and product availability.
Do you ship internationally?
No. We currently do not ship internationally.
How do I track my order?
Once your order is shipped, we will send you a tracking number via email, allowing you to monitor the delivery status online.
What if my package is delayed or lost?
If your package is delayed or lost, please contact our customer service team immediately. We will work with the shipping provider to resolve the issue and provide updates.
Can I change my shipping address after placing an order?
Changes to shipping addresses are possible if the order has not yet been shipped. Contact us as soon as possible to make any modifications.
What are the shipping fees?
Shipping fees depend on the destination, shipping method, and the size/weight of the package. Shipping costs will be calculated during checkout or provided when requesting a quote.
Do you offer free shipping?
We offer free shipping for certain orders, depending on the order amount and location. Check our website or contact our sales team for eligibility.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our support team immediately. We’ll assist with replacement or refund procedures.
Subscription Plans
How do I start a subscription plan?
- Explore Subscription Services: Browse through our range of subscription services available on our website. Each service will have detailed descriptions, features, and pricing plans to help you make an informed decision.
- Select Your Service: Once you've chosen the service that best fits your needs, click on the "Add to Cart".
- Choose Subscription Plan: You will be presented with various subscription plans for the selected service. Review the features and pricing of each plan carefully, then select the plan that aligns with your requirements.
- Provide Contact Information: Fill out the subscription form with your contact details, including name, email address, phone number, and any other required information.
- Select Payment Method: Choose your preferred payment method from the options provided. We accept only credit cards for subscription payment.
- Review and Confirm: Review your subscription details, including the selected service, subscription plan, and payment information, to ensure accuracy. Make any necessary adjustments before proceeding.
- Agree to Terms and Conditions: Tick the checkbox to indicate that you have read and agree to the terms and conditions of the subscription agreement.
- Complete Payment: Follow the prompts to complete the payment process. Once your payment is successfully processed, you will receive a confirmation email with details of your subscription.
- Service Delivery: We will be in touch with you for product and service delivery.
- Agreement: Subscribers are required to sign a formal physical contract upon onsite installation.
If you encounter any difficulties during the online subscription process or have any questions, please don't hesitate to reach out to our customer support team for assistance. We're here to help you every step of the way.
Can I upgrade or downgrade my subscription plan?
Yes, for any modifications or cancellations to your subscription plan before the contract ends, please contact us.
What are the payment methods accepted for subscription fees?
We accept only Visa or Mastercard via Stripe secure payment for subscription plan.
For other payment method and manual subscription, please contact us for more details.
What happens when my subscription contract ends?
When your subscription contract ends, your subscription payment will be stopped. You still be able to use the system without software updates i.e. security patches, bug fixes, new features and hardware maintenance support.
Alternatively, you may subscribe to the latest products. Please contact us for more information.
Is there a minimum contract period for subscription services?
Yes, there is a minimum contract period for subscription services depends on products and services. Please refer to the purchase option of respective product page for details.
Can I cancel my subscription?
Yes, cancellation is possible with a full settlement of remaining months of subscription fees.
Please contact us for more details.
Is delivery available outside Klang Valley?
Yes. There will be additional delivery and installation cost incurred for outside Klang Valley.
Please contact us for a quote.
Let us know if you need any further information or assistance!
