物流政策

Thank you for choosing vnetwork as your trusted online shopping destination. We strive to provide you with a smooth and transparent shopping experience. Please take a moment to review our shipping policy for all your shipping-related inquiries:

1. Shipping Times:

  • For products that are in stock (ex-stock items), we aim to process and ship your order within 3 working days from the date of purchase. Please note that working days exclude weekends and public holidays.

2. Pre-Order Products:

  • If you have ordered a pre-order product, please be aware that shipping times for these items may vary. Pre-order items are shipped once they become available from our respective international suppliers.
  • The availability and shipping times for pre-order products depend on several factors, including but not limited to:
    • Arrival of the product from our international suppliers.
    • Custom clearance and compliance with international shipping regulations.
  • We will do our best to provide you with estimated shipping times for pre-order products on the product listing or in your order confirmation email. However, please note that these estimates are subject to change based on factors beyond our control.

3. Shipping Method:

  • We use reliable shipping methods to ensure your order reaches you in good condition and within a reasonable timeframe. The shipping method may vary depending on the destination and the nature of the product.

4. Tracking Your Order:

  • Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the progress of your delivery.

5. Shipping Charges:

  • Shipping charges are calculated based on factors such as the weight and dimensions of the products in your order, as well as the shipping destination. The shipping charges will be displayed during the checkout process.

6. International Shipping:

  • For international orders, please be aware that customs regulations and clearance processes may vary by country. We are not responsible for any delays or additional charges incurred during customs clearance.

7. Multiple Items in One Order:

  • If your order contains both ex-stock items and pre-order items, we may ship the ex-stock items separately to ensure you receive them as quickly as possible. Pre-order items will be shipped separately once they become available.

8. Address Accuracy:

  • It is crucial to provide accurate shipping information during the checkout process. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete shipping information.

9. Shipping Delays:

  • While we make every effort to meet our shipping commitments, unforeseen circumstances like weather events or customs delays may occasionally affect delivery times. We appreciate your patience in such situations.

If you have any questions or need further assistance regarding our shipping policy, please do not hesitate to contact our customer support team at support@v-network.net. Your satisfaction is our top priority, and we are here to assist you in any way we can.

Thank you for choosing vnetwork for your online shopping needs.