Collection: Avaya UCaaS

Understanding communications from the cloud, UCaaS, is simpler than it seems — in fact, you’re likely already using it today. When you chat with an agent, video call your colleagues, or FaceTime your friends — all of that is cloud communication. Even opening an app to create a simple video message is UCaaS or Unified Communications as a Service.

Businesses use UCaaS to expand their communications options — moving beyond simple voice into chat/messaging as well as video meetings. Additionally, it can simplify your communications. For example, an employee can have one number for voice, texting, and fax, and that number carries across all their devices, whether they are on a desk phone, mobile, or laptop. But it’s not just about employees — you can also use UCaaS to benefit your customers. For customers, UCaaS can mean improved agent reachability, additional support for remote agents and workers, and having an all-in-one solution creating a holistic customer experience that makes them feel valued.